Welcome!

Sign in with your CogSci, Facebook, Google, or Twitter account.

Or register to create a new account.

We'll use your information only for signing in to this forum.

Supported by

Extension update_checker misbehaved on event startup (see debug window for stack trace)

BrunoRichterBrunoRichter Posts: 8
edited February 3 in OpenSesame

Edit by @Sebastiaan: If you see this error, update to OpenSesame 3.1.5.

Hi everyone!

I've just installed OpenSesame. When starting the program, I receive the folowing error message: "Extension update_checker misbehaved on event startup (see debug window for stack trace)."

Does anyone know how I can solve the problem?

Best regards,
Bruno

Comments

  • sebastiaansebastiaan Posts: 2,592

    Hi Bruno,

    Would you mind providing a bit more information?

    • What version of OpenSesame are you running? You can see this in the bottom-right of the Welcome tab.
    • What operating system are you using exactly?
    • Could you post the stacktrace here. You will find that in the debug window.

    And don't worry: You can safely click away the error, which only affects this one extension, and continue using OpenSesame.

    Cheers,
    Sebastiaan

    There's much bigger issues in the world, I know. But I first have to take care of the world I know.
    cogsci.nl/smathot

  • BrunoRichterBrunoRichter Posts: 8
    edited November 2016

    Hi Sebastiaan,

    I am running OpenSesame 3.1.3 Jazzy James. I am using Windows 7. This is the stacktrace:

    Python 2.7.12

    • Type "help()", "copyright()", "credits()" or "license()" for more information.
    • Use the "print([msg])" function in inline_script items to print to this debug window.
    • Inspect inline_script variables when an experiment is finished.

    Extension error

    item-stack: 
    exception message: 'ascii' codec can't decode byte 0xc3 in position 13: ordinal not in range(128)
    time: Mon Nov 21 23:31:57 2016
    exception type: UnicodeDecodeError
    
    Traceback:
      File "C:\Program Files\OpenSesame\lib\site-packages\libqtopensesame\extensions\_extension_manager.py", line 133, in fire
        ext.fire(event, **kwdict)
      File "C:\Program Files\OpenSesame\lib\site-packages\libqtopensesame\extensions\_base_extension.py", line 386, in fire
        getattr(self, u'event_%s' % event)(**kwdict)
      File "C:\Program Files\OpenSesame\lib\site-packages\share\opensesame_extensions\update_checker\update_checker.py", line 36, in event_startup
        self.check_for_updates(always=False)
      File "C:\Program Files\OpenSesame\lib\site-packages\share\opensesame_extensions\update_checker\update_checker.py", line 85, in check_for_updates
        title=u'Update available!')
      File "C:\Program Files\OpenSesame\lib\site-packages\libqtopensesame\widgets\tab_widget.py", line 456, in open_markdown
        if md.endswith(u'.md'):
    UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 13: ordinal not in range(128)
    

    Thank you so much for your help!

  • This is how the program looks like when I open it. As you can see there is missing something in the top left. After clicking away the error the issue remains.

    grafik.png 60.5K
  • sebastiaansebastiaan Posts: 2,592

    Hi Bruno,

    Thanks for reporting this, I filed an issue (#484) for it. It's a problem because of the non-ascii characters in the German translation.

    If you update to 3.1.4 the problem will go away (at least until the next time that an update is available!). Or you can disable the update_checker extension under Menu → Tools → Plugin and extension manager.

    Cheers!
    Sebastiaan

    Thanked by 1DahmSF

    There's much bigger issues in the world, I know. But I first have to take care of the world I know.
    cogsci.nl/smathot

  • Hi Sebastiaan,

    I can't disable the update checker because the empty window in the top left overlaps the tool button. Could you send me the link for Opensesame 3.1.4, please? On your website I can only find the version 3.1.3.

    Thank you so much for your support!

    Bruno

  • sebastiaansebastiaan Posts: 2,592

    On your website I can only find the version 3.1.3.

    Refresh the page!

    There's much bigger issues in the world, I know. But I first have to take care of the world I know.
    cogsci.nl/smathot

  • cpaeyecpaeye Posts: 9
    edited February 3

    Hello!

    First of all, very nice software !

    However, I have a small problem. I have the Version 3.1.4 running on my PC. I had the same error message, and the same problem as BrunoRichter with a weird window that prevents me from doing anything on the Menu.
    I uninstalled OpenSesam and re-installed it, but the same problem persists :-/

    Can you help me please?

    Thank you very much!
    Céline

  • sebastiaansebastiaan Posts: 2,592

    Hi Céline,

    This bug is triggered now, because I just released 3.1.5, and OpenSesame chokes when trying to inform you of the update.

    If you just download 3.1.5, the problem will go away. And because this is one of the bugs fixed in 3.1.5, it won't come back either.

    Cheers,
    Sebastiaan

    Thanked by 1cpaeye

    There's much bigger issues in the world, I know. But I first have to take care of the world I know.
    cogsci.nl/smathot

  • cpaeyecpaeye Posts: 9

    Thank you !!

    But... I can't install the new version! :'(

    thx!
    Céline

  • cpaeyecpaeye Posts: 9

    PS I uninstalled Version 1.3.4 before trying again to install version 1.3.5 .

  • sebastiaansebastiaan Posts: 2,592

    But... I can't install the new version! :'(

    Why not? Please explain what exactly tried and why it doesn't work!

    There's much bigger issues in the world, I know. But I first have to take care of the world I know.
    cogsci.nl/smathot

  • cpaeyecpaeye Posts: 9

    I had the problem I mentioned earlier. I wanted to install version 1.3.5, and... just nothing happens !

    I am using Windows 7 - 32bits.

  • sebastiaansebastiaan Posts: 2,592
    edited February 3

    With 'exactly', I mean a description along these lines:

    • I downloaded this-and-this package (i.e. the .exe installer or the .zip, the Python 2 or Python 3 version)
    • Then I double-clicked on it
    • And then: I received an error message such-as-and-such or the computer asked for an administrator password which I don't know or nothing happens (as in really nothing whatsoever happened)

    There's much bigger issues in the world, I know. But I first have to take care of the world I know.
    cogsci.nl/smathot

  • cpaeyecpaeye Posts: 9
    edited February 3

    OK OK

    • I downloaded the 1.3.5 installer

    • I uninstalled version 1.3.4
    • I doubled-clicked on the 1.3.5 installer
    • and the system is "searching for" what it has to do but nothing happens except the "aero busy mouse pointer"

    Hope this is clear enough? :p
    I can't do better...

  • sebastiaansebastiaan Posts: 2,592

    Ah, ok, so your browser doesn't start the download. There can be any number of reasons for this, but it's probably some security measure that blocks the download. Another browser?

    Thanked by 1cpaeye

    There's much bigger issues in the world, I know. But I first have to take care of the world I know.
    cogsci.nl/smathot

  • cpaeyecpaeye Posts: 9

    OK I try without security. Thank you !

  • cpaeyecpaeye Posts: 9

    That works !! Great, thank you very much!

    Céline

    Like.png 12.2K
  • DahmSFDahmSF Posts: 92

    Cheers Sebastiaan,

    i have got an experiment running on several laptops of the volunteers at the moment.
    Actually i was already waiting for this update problem for a long time already ;)
    Now that it's there, it is even a little worse.

    1. I have got no problem with windows, as we start it with opensesamerun :smile:

    2. Other with the Apple Users. As far as i see you withdraw the update for the Macs. Hence, we cannot even install the new version. Which is a real problem. :(

    Any suggestions?

  • sebastiaansebastiaan Posts: 2,592

    Other with the Apple Users. As far as i see you withdraw the update for the Macs. Hence, we cannot even install the new version. Which is a real problem. :(

    There seemed to be a problem with the packaging of expyriment in the 3.1.5 Mac package. So until we've figured out what's wrong here, I've rolled back the link on the download page. You can still grab it from GitHub though:

    It would be very helpful for us if you'd download the 3.1.5 Mac OS package from GitHub, and let us know whether you experience the same issue as described here:

    Cheers!
    Sebastiaan

    There's much bigger issues in the world, I know. But I first have to take care of the world I know.
    cogsci.nl/smathot

Sign In or Register to comment.