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Not able of running the task

Hi all,

We recently shared our task programmed in Open Sesame for Android tablets with another research team. This research team is having troubles running the task. Once they introduce the subject name and press enter key the screen turns black and exit open Sesame. They have Android and they installed Open Sesame 3.1.8. We can run task without a problem, we also installed Open Sesame 3.1.8, but we have an older Android version (4.4.2). What might be happening? What can we check?


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