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Running online experiments on MAC

Hello,

Does anyone have experience in running online experiments on MAC? My experiment works perfectly on windows (so the links I send to my participants work on windows), but when I do it on MAC the first time there is an audio file, the experiment stops. Did anyone have a similar problem and knows how to solve it? :)

Comments

  • Hi Angelina,

    Could you provide more information on the issue? Is there an error message? Have you checked the console in the browser? Maybe your participants can send you a screenshot of it.

    I don't know what could be the issue. Do you happen to have hardcoded the path to the file? Then this issue could be a file not found error (due to back and forward slashes).

    Anyway, without further info it will be very hard to help you properly.

    Thanks,

    Eduard

    Buy Me A Coffee

  • Hi Eduard,

    Thank you for your prompt reply! I tried the link myslef to see what the problem was, and here it goes:

    The experiment starts without any issues but on the 6th page (screen) the audio file should start upon pressing enter. However, this does not happen, when I press enter the sound does not appear and I cannot move forward with the experiment. So there is no error message, just the fact that the audio does not start and it is not possible to continue the experiment.

    I hope I was able to explain the issue :) Thank you again for the help you are all doing an amazing job!

  • Hi Angelina,

    Okay, can you maybe open the console of your browser (for firefox ctrl+shift+k) and check whether there are any error messages in there?

    Maybe that is actually not a mac issue, but a browser issue. I think Safari is primarily used on MACs, so if the problem only occurs on safaris, you could ask your participants to use a different browser.

    Other than that, I have unfortunately no clue what the problem could be (provided that there is no error message).

    Eduard

    Buy Me A Coffee

  • I had the same problem with my Mac and Safari so I ended up downloading Firefox. I can listen to all the stimuli there. It's a problem related toSafari & OSWeb. You can try and check in the Safari Menu Preferences if the sound is blocked...

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