Result export does not download data on JATOS 3.7.2
Recently I have not been able to download data from JATOS 3.7.2 (hosted on DigitalOcean, set up according to JATOS documentation). I updated the JATOS version late January, early February, from 3.6.1, however I did not use that server until a few days ago. I was testing a new experiment and I realised I cannot download results. I also tried to download data from a previous experiment that is still on that server, and I ran into the same issue, that I did not have on version 3.6.1 when I successfully downloaded the full dataset.
When I choose to download all data or just data from one participant, JATOS behaves the same. A small new Chrome window opens and in the JATOS window the “Working…” message appears, that never goes away. The Windows prompt to Save as never appears (which is set to happen in my Chrome). Similar thing happens on Firefox and Edge.
By looking into the Chrome devtools, in the Network tab I saw that the data is actually downloaded. The HTTP status is 200 and it reliably downloads a file of the same size for the same result selection. I can even retrieve files from the devtools tab, but only when I try to download a small number of participants. That can be copied to a .txt file and converted through OpenSesame to a .xlsx file, but not for a larger number of participants.
I tried to set up another DigitalOcean server on JATOS, and uploaded a new experiment there, but it didn’t seem to work either and I still had the same problem.
Is there any solution how to get the data? I currently do not have any data that I did not already download, but I would save destroying the droplet as a last resort since multiple people in the lab use this server and might have data on it.
Thanks in advance!