Failure to export results (v 3.7.4)

Danst · May 2022

Hi :)

When trying to export the results for our study, the "Working" message shows but the results are never exported:

We followed the troubleshooting instructions, but it didn't help.

We use DigitalOcean for our storage.

Any idea why it might not be working?

kri · May 2022

Hi!

Which browser do you use to download the results? Can you please try with Chrome?

And if this doesn't help: are there error messages in the developer tools?

Best,

Kristian

Danst · May 2022

Hi Kristian,

I destroyed the droplet and set it back again, and now it's working.

Not sure what I did wrong at the first time.

Thank you for your quick response :)

Dan

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