Results page freezes and export does not work

nihanss_

Hi,

Suddenly, I cannot access my study results on Mindprobe/JATOS. I was able to download the results on Friday, but now the Results page freezes completely.

When I open the Results page, the “Working...” window appears and the page freezes completely. I cannot click anything. Export also does not work. And that window never disappears. I've been waiting for so long on different browsers.

The browser console shows this error:

Uncaught RangeError: Invalid time value

  at Date.toISOString (<anonymous>)

  at getLocalTimeDataTables (2fae453d15a226314ed01950e7e5ff94-helpers.js:66:55)

  at Object._render (a7508584d686f953d98b51ddb380c2bb-datatables.min.js:16:12162)

  at Object.fnGetData (a7508584d686f953d98b51ddb380c2bb-datatables.min.js:16:14890)

  at G (a7508584d686f953d98b51ddb380c2bb-datatables.min.js:16:19257)

  at Nt (a7508584d686f953d98b51ddb380c2bb-datatables.min.js:16:31711)

  at s (a7508584d686f953d98b51ddb380c2bb-datatables.min.js:16:26079)

  at a7508584d686f953d98b51ddb380c2bb-datatables.min.js:16:34084

  at Object.e [as success] (a7508584d686f953d98b51ddb380c2bb-datatables.min.js:16:30354)

  at c (2c872dbe60f4ba70fb85356113d8b35e-jquery-3.7.1.min.js:2:25304)

Is there a simple way to:

• export the data without opening the Results page, or
• remove the broken result?

I am not very familiar with JATOS technical details, so I would really appreciate simple instructions.

Study UUID: 9e0a6666-56b8-478e-86da-bc6a7cd9c113

Thank you very much.

elisa

A quick answer and workaround: can you try with a different browser and report back whether it worked?

kri

Hi,

it's a little bug that will be fixed later today. Whenever a date is undefined the Date.toISOString throws an error an stops execution. Apologies, for any inconveniences.

Best,

Kristian