Can't export results
I'm using Jatos Version 3.4.1 (I would update, but since I can't download the results I'm afraid to actually LOSE the data forever...). I'm using DigitalOcean server, 1 vCPUs 1GB.
Everything was going OK, I was able to see results and download them to my computer, but now when I've finished running the experiment, when I try to watch the results, I get a message: "Working... ... might take a while depending on your internet connection and the JATOS server ... please be patient." I was waiting for more then an hour and nothing happened.
I'm trying to be patient but I'm actually freaking out because I don't seem to be able to retrieve my results. the experiment is still running ok, so I don't think it has something to do with the server. Do you have any suggestions? I've been waiting a long time and nothing happens...
Also, I have some pilot studies that I imported to Jatos, with less results (only 30) and I can see and export them just fine, the problem is only with the two real experiments, which have about 200 results on them each. All along it seemed to be working fine, I was able to watch the results.
I'll mention one more thing: I downloaded yesterday some of the results (of one of the experiments) and everything seemed to be working fine, I downloaded a 56,777 KB Text Document, but now even when I'm trying to open the results section of my experiment on Jatos, I get this "working" message. I'm really worried...
I finished running my study, I just need the results for the analysis.