Problems retrieving data
I designed an experiment using OS 3.3.5, esported the experiment as a JATOS study with OSweb, and uploaded it on JATOS. I created a general multiple worker link to collect the data, since I don't need a high degree of control at this point. After distributing the link among the participants, I got 20 results. However, out of this 20 results, 3 have the state "STARTED", 3 "FAIL", 8 "DATA_RETRIEVED" and 3 "FINISHED".
Now, I'm new to all this and I sort of understand what the states mean (although I would appreciate any detailed explanation you can provide, as the one online is rather basic), but I'd like to know what I could do to prevent this from happening. I talked to some of the participants (12 of them) and all of them finished the experiment, so I don't understand why only 3 results have the "FINISHED" state. Could this have something to do with the browser?. Really, I would appreciate any help or advice to solve this.