Experiment freezes for some participants
I started collecting data through Prolific using OSWeb (programmed with OpenSesame 3.3.10a12 Lentiform Loewenfeld). Some participants messaged me saying that the screen froze and they had to quit the experiment. I tried to identify the issue but when I try to run the experiment myself on different browsers, it works just fine. I also could not find a programming error with a specific version (due to counterbalancing) of the task. I am running the experiment on full screen mode, and there are some questions need to be answered using the mouse.
I am trying to minimize the data loss due to these technical issues. If you have experiment with similar problem or any ideas why this might happen, I would appreciate your input.