Recurring Issue: "A problem occurred: HTML file 'index.html' in study assets ... couldn't be found"
Hello,
I'm having a recurring issue with a study link remaining functional. It works for some time (a few weeks), and then I'll get a message from a participant that the Jatos link no longer works. When I try to use the link, I see indeed an error message: "A problem occurred: HTML file 'index.html' in study assets ... couldn't be found. Please change this in the component's properties." Somehow, changes seem to be occurring behind the scenes in the location of the index.html file... Per the help documentation, I've tried "locking" the experiment, but the issue just happened again.
Does anyone know why?? My jatos server uses version 3.7.3
Comments
Hi,
Hm. Difficult to say. Something seem to mess with your study assets folder behind the scenes. The study assets root folder is usually in the JATOS installation folder (name study_assets_root) and then each study has its own study assets folder in there (the name you specify in the study properties). Is it somehow possible that something changes your study's study assets folder's content? How did you install your JATOS server? How does the content of the study assets folder look like, is the 'index.html' still there, any other '.html'?
Best,
Kristian