No Entry Record on Jatos
Our lab is currently using a MindProbe's JATOS server to run OSWeb experiments. There are two things we would like to seek help:
It happened for two times that one participant (Worker ID: 291371) has finished tasks but there was no entry record on Jatos. We had tried to check on Jatos when the paticipant was doing the task, but Study Result State has no message of "DATA_RETRIEVED" indeed.
Another strange thing is that we found a study link has had entry record before sent to a certain participant. We checked it didn't be sent to another participant.
Hope to understand the reason behind these things. Thanks