I am having an issue with an experiment. About 1/4 of the participants tell me that it gets stuck in the middle, showing a blank white page, with nothing to do.
I know it is not a problem in the code because it works perfectly fine for the others.
When looking in the results page, I see it is written FAIL- It's not allowed to reload this component (ID: 72). Study (ID: 67) is finished. But I believe this message appears because they close the page after it is not responding.
I don't know what to do and would love to hear your suggestions.
Thank you very much!