"DATA_RETRIEVED" state & Trouble converting to .xlsx
It seems that my experiment has a couple of problems, and I would really appreciate any help.
First, I think I am getting several invalid data from my participants, and I am not sure why. I had 8 participants complete my online OpenSesame experiment, but when I check the "Results" on JATOS, only 3 have the state "FINISHED." The rest of them are mostly "DATA_RETRIEVED," with two showing "FAIL (It's not allowed to reload this component (ID: 16951). Study (ID: 11927) is finished.)." I wonder how to prevent this from happening.
One thing I recall from interacting with my participants was that a number of them mentioned being stuck with the following page after completing the experiment:
This page did not disappear even after 20 minutes or so, so those participants had to just close the window. I suspect this might have resulted in a number of "DATA_RETRIEVED" results.
Second, I am having difficulty converting the .txt files to .xlsx files. When I tried exporting all the results as .jrzip and clicked on "Convert OSWeb results to .csv/xlsx" in OpenSesame, most of the time nothing happened. When something did occur, it was the following error message, which I don't understand:
I also tried converting the .txt files using online converters as well as Excel, but it didn't work as intended. The end product looked like this:
I would really appreciate any help, as I have another group of participants scheuduled for tomorrow. Thank you so much.