JATOS with jspsych saving data local run but not server run

MsPop

Hi all,

My colleague recently set up a new JATOS server (3.9.3) and unfortunately it is not working as expected. Data save is working perfectly on my local version but when I export the jzip and re-import to the server JATOS, it runs fine but data is 'retrieved' but never posted. I thought that the version of my local jatos could be the issue (was 3.7.x) so I updated it to (v.3.9.5: couldn't find 3.9.3) but same issue. Any ideas of where to start looking? Much appreciated.

elisa

Hi,

The first thing that comes to mind is that the data you're trying to send to the server are too large. How big is one dataset?

MsPop

No they are tiny text files. When I run my test experiment it is only 35 lines of data, 13kb.

elisa

That’s weird.

Then we would need more information, in order to know what might be the problem. Let’s see:

1. Did this happen with any study or just with yours? Can you download one from the example studies page and try if that fails, too?
2. How are you sending data to the server? Ie with which function?
3. Can you do a study run and send us the logs? You should have access to them if you’re an admin user.