DLL load failed: The specified procedure could not be found.

Hello,

I'm a IT support person we are getting this error in our virtual lab environment "DLL load failed: The specified procedure could not be found." more detailed error below. On physical computer I do not get this message. I checked few things like python installed few versions same result and updated vc++ redistributables.

Thank you,

"Details

item-stack: ``

time: Tue Nov 17 16:58:38 2020

exception type: ImportError

exception message: DLL load failed: The specified procedure could not be found.

Traceback (also in debug window)

 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\libqtopensesame\misc\process.py", line 158, in run
  exp.run()
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\libopensesame\experiment.py", line 451, in run
  self.init_display()
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\libopensesame\experiment.py", line 731, in init_display
  canvas.init_display(self)
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\openexp\canvas.py", line 63, in init_display
  cls = backend.get_backend_class(experiment, u'canvas')
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\openexp\backend.py", line 154, in get_backend_class
  return getattr(get_backend_mod(experiment, _type), name)
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\openexp\backend.py", line 132, in get_backend_mod
  return __import__('openexp._%s.%s' % (_type, name), fromlist=['dummy'])
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\openexp\_canvas\psycho.py", line 28, in <module>
  from psychopy import visual, event, core, logging
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\psychopy\visual\__init__.py", line 22, in <module>
  from .basevisual import BaseVisualStim
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\psychopy\visual\basevisual.py", line 42, in <module>
  from psychopy.tools.monitorunittools import (cm2pix, deg2pix, pix2cm,
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\psychopy\tools\monitorunittools.py", line 15, in <module>
  from psychopy import monitors
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\psychopy\monitors\__init__.py", line 10, in <module>
  from .calibTools import *
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\psychopy\monitors\calibTools.py", line 36, in <module>
  import scipy.optimize as optim
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\scipy\optimize\__init__.py", line 391, in <module>
  from ._minimize import *
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\scipy\optimize\_minimize.py", line 30, in <module>
  from ._trustregion_constr import _minimize_trustregion_constr
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\scipy\optimize\_trustregion_constr\__init__.py", line 4, in <module>
  from .minimize_trustregion_constr import _minimize_trustregion_constr
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\scipy\optimize\_trustregion_constr\minimize_trustregion_constr.py", line 4, in <module>
  from scipy.sparse.linalg import LinearOperator
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\scipy\sparse\linalg\__init__.py", line 116, in <module>
  from .eigen import *
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\scipy\sparse\linalg\eigen\__init__.py", line 11, in <module>
  from .arpack import *
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\scipy\sparse\linalg\eigen\arpack\__init__.py", line 22, in <module>
  from .arpack import *
 File "C:\Program Files (x86)\OpenSesame\Lib\site-packages\scipy\sparse\linalg\eigen\arpack\arpack.py", line 45, in <module>
  from . import _arpack
ImportError: DLL load failed: The specified procedure could not be found."