Yavor
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Hi Kristian, Our JATOS is back up. It was most likely due to lack of storage space! We're upgrading it, and then we'll try the update again. Thanks for your effort responding on these forums! -Yavor
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Another update After the unsucessful update today it was no longer possible to upload new studies. (an error 500) I tried restarting the service, and now it's stuck at "502 Bad Gateway". Manually starting and stopping it also doesn't work.…
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Hi Kristian, I tried this, and it gives me this error: Thu Apr 15 13:10:17 CEST 2021 JATOS didn't shut down. Cannot update. Exit. Could it be that I'm trying to update from 3.5.5. all the way to 3.5.11? -Yavor
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Hi Kristian, Thanks for the reply! This Thursday I will try what you suggested and write a status update here. - Yavor
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Our JATOS install is running on a Linux-based VM handled by the univeristy's IT team. The IT guys installed it following the documentation, so I'm not sure how we're running it. Since I can use the "systemctl restart" command, I think were…
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Dear Kristian, Thanks for the quick reply! I checked the logs. I think application.log had the right information. Sadly I am still not sure how to resolve it. For example, after initiating the update I get: 2021-04-08 11:51:49,441 [INFO] - gui_acces…
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Thank you for the reply! Somehow the admin fixed it, I'm not sure exactly how. Apparently he saw in the logfile that a new version of a configuration file is available, so he merged the new and existing versions, and it's back up and running. Regar…
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Our IT guys checked our the "application.log" and saw that the Jatos JAVA process is crashing. Seems to be happening since the latest update. I've little idea how to navigate the log, so I'm just going to attach it here in case it helps: h…
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I kind of solved it by editing the "onFinishedhandler" function in the "jatos.js" file ("study_assets_root" folder of any JATOS-uploaded OSWeb experiment). I made it so that even if errors occurred, it finishes successf…