MindProbe: missing trial data and unexpectedly early study finish
Hi all,
I am trying to figure out once issue with a jsPsych experiment hosted on MindProbe, and I'd like to know if there's anything I'm missing here.
A participant reports completing the entire study and receiving the Prolific completion code, but the saved results show that they only completed the first few trials. The script saves data every trial, so I already found it strange that they completed the full study (~ 30 minutes), when only ~7 minutes are saved (we have already tested quite some people, and it's the first time we've encountered this). When inspecting the study logs from JATOS, what I find is the study starting and a "Finished study run" 7 minutes later: the finish event occurs too soon to be a fully completed study. Additionally, the message on JATOS is "FAIL It's not allowed to reload this component". However, when asked, the participant can report the full experiment (even tasks that were not described in the main description because they are surprise tasks).
Is there anything I might be missing that could explain this discrepancy? Thank you so much for your help!