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OSWeb audio not working for some participants

Hello,

I made an experiment on OpenSesame that has a lot of audio files, but for many of our participants the audio doesn't come through. There's no error given and I've tested the experiment countless times on chrome and safari, both with ad blockers (in case that's relevant), but I haven't had the same problem. I'm trying the different back-ends (e.g. legacy, psycho), but has anyone encountered this or know how to fix it?

Thanks,

Zach

Comments

  • Hi Zach,

    This is very hard to pin down. You would need rather detailed information of your participants' systems and their settings when running the experiment. The fact that the experiment works under several settings for you is already a good sign, so I don't think there is a programming bug on your end. Of course you can never know for sure whether there isn't something wrong with OSweb or some other aspect that can be controlled by you/us, but I would guess that the problem has to do with local (audio) settings of your participants. Without getting information from them this is quite difficult to test. Maybe you can try different computers you have access to and see whether you can reproduce the error there. You could also ask your participants to open the console of their browser and check there for bugs during the experiment.

    Eduard

    Buy Me A Coffee

  • Hi Eduard,

    The audio doesn't work for one of my coworkers, so we tried adjusting the settings. For some reason the audio doesn't work on Safari, but it consistently works on chrome. Here are some screenshots of the error messages from Safari. Thanks for your help!

    Zach



  • Hi Zach,

    That certainly isn't good, but wouldn't it be an option to instruct participant with which software they should start the experiment?

    Other than that, @sebastiaan @Daniel is it a known thing that sound seems to be buggy on safari?

    Eduard

    Buy Me A Coffee

  • edited January 16

    Hi,

    This is a known issue with safari and is due to safaris security policies which cannot be circumvented. Best thing to do here is to advice people not to use safari but a different browser.

    Buy Me A Coffee

  • Hi @Daniel,

    Great, thank you! We got it to work on chrome and firefox.

    Zach

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