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JATOS and Safari

m.velm.vel
in JATOS

Hi All,

In have as study that I am ready to distribute online. The study contains three tasks designed in OpenSesame.

I sent the links to my colleague, they were not able to start the task in neither Safari nore Chrome. I also use Chrome and it has gone well so far. But when I tried using Safari, the study loaded but it would not start, it was frozen on the first sketchpad and the audio did not start. In my mini tests Firefox and Edge work well.

Is there a know incompatibility with JATOS on Safari?

I use the JATOS server of an affiliated university and when I am on the webpage, it says Not Secure next to the address. Could this be related to the page not loading? Could the client security settings impact this? If yes, what are the possible ways of solving the issue? We would like to reach a wide range of participants and restricting people to specific browsers or asking them to modify their settings is going to impact our recruitment.

Here is the link if someone would like to try. http://uit-jatos-test.azurewebsites.net/publix/Z3OTZAJFl3Z

Thank you all!

Marta

Comments

  • krikri

    Hi Marta,

    I tried on FF and Chrome. In both I have to wait in the instruction pages in the beginning before I can continue which is a bit frustrating because any waiting isn't stated in the instructions (I just hammer on the keyboard without getting to the next page). Apart from that it worked in both browsers. I couldn't test in Safari since I do not use Mac OS. And from JATOS side no incompatibility with Safari is known.

    Best,

    Kristian

  • elisaelisa

    Hi Marta,

    I do have Safari, and had the same problem. In these cases it's useful to ask somebody to look at the console window (in Developer Tools).

    There's an error that likely comes from OSWeb, would be better to ask there.

    Screenshot 2022-12-02 at 9.44.38 PM.png


    To complete Kristian's answer, the 'Not secure' is because the server is not https, and is not (should not) be the reason why this fails.

    Hope this helps

    Elisa

  • m.velm.vel

    Dear All,

    Thank you for these insights.

    To respond to Kristian, the task is set so that one cannot progress before hearing the instructions- dull when one is testing out the task, I will admit, but crucial to make sure that the participants know what they are supposed to do.

    I will ask the person that amanges the server if anything can be done about Safari.

    Marta

  • elisaelisa

    Hi Marta,

    Hm, there's nothing to be done on the server about Safari. This is (as far as I can tell) a client-side, javascript problem. Asking in the OSWeb forum might help

    Best

    Elisa

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